Delivery usually takes 6 to 8 business days within the UK, and up to 12 business days across Europe and internationally.

Shipping is free on orders over £50 in the UK, £70 in Europe, and £100 internationally.

We accept all major secure payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay, and many others.

Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your parcel in real time.

You can also find all tracking information directly on our dedicated order tracking page.

Yes, as long as your order has not yet been shipped.

For personalised jewellery, the change must be made before the piece enters production.

If you need to make a modification, please contact us as soon as possible at: support@nayabloom.com.

For non-personalised jewellery, you are covered by our 30-day Satisfaction Guarantee: you may return your piece within 30 days of receiving it.

However, personalised jewellery cannot be returned, as each creation is unique and made to order.

We don’t currently provide special gift wrapping, but all our jewellery comes in an elegant case, ready to be gifted upon arrival.

You can reach us via our contact page
or directly by email at: support@nayabloom.com.

Our team will get back to you within 24 hours.

The possibilities vary depending on each piece of jewellery.

For details (maximum number of characters, available languages, accepted symbols, etc.), please refer to the customisation guide or the drop-down menus directly on the relevant product page.

If you’d like to correct or update your personalisation, please contact us quickly at support@nayabloom.com.

As long as your jewellery has not yet entered production, we can make the modification.

Once the creation process has started, no further changes are possible.

We offer a 30-day satisfaction guarantee, so you can order with confidence.

However, as each personalised piece is a unique creation, we unfortunately cannot offer edits or design changes once production has begun.

If your jewellery shows any defect in quality, we will of course provide a full exchange or refund.

We do not yet offer personalised visual previews before production.

However, on each product page you’ll find either examples of jewellery already created or practical guidance to help you imagine the final look of your personalisation.

No. Each piece is crafted from high-quality stainless steel, plated with real 18K gold or genuine silver. Designed to resist water and daily wear, they keep their shine beautifully over time.

Yes, our jewellery is water and sweat-resistant. You can wear it confidently in the shower, at the beach, or during sports activities without worry.

Even though our pieces are highly resistant, we recommend storing them in their case when not worn, and gently cleaning them from time to time with a soft cloth to maintain their shine.

Yes. All our creations are hypoallergenic and safe for sensitive skin, crafted with a high-quality stainless steel base.

Our pieces are plated in multiple layers to ensure lasting durability and a brilliant shine, without the risk of tarnishing.

Yes. All our jewellery comes in a Naya Bloom velvet pouch, perfect for protecting your piece and ready to be offered as a gift.